Shipping policy

Shipping Policy

At The Wall Art Club, every piece of artwork is professionally printed to order. This allows us to produce high-quality prints while reducing waste and ensuring every order is made specifically for you.

Order Processing

Once your order has been placed, our production team begins preparing your artwork.

Typical production times are:

  • Prints: 1–3 working days
  • Framed Prints: 2–5 working days
  • Canvas Prints: 2–5 working days

During busy periods such as Christmas, Black Friday and promotional events, production may take slightly longer.

If there are any unexpected delays, we will keep you informed.

Delivery

After your order has been dispatched, delivery times are typically:

Destination Estimated Delivery
United Kingdom 1–3 working days
Europe 3–7 working days
United States 3–7 working days
Canada 4–8 working days
Australia 5–10 working days
Rest of World 5–15 working days

Please note these are estimated delivery times and are not guaranteed.

Our Delivery Partners

We work with a range of trusted courier partners to ensure your order arrives safely.

Depending on your delivery location, parcel size and service availability, your order may be shipped using:

  • Royal Mail
  • Evri
  • DHL
  • Parcelforce Worldwide
  • Amazon Shipping

The courier is selected automatically to provide the most efficient delivery service for your order.

Tracking Your Order

Once your order has been dispatched, you'll receive a confirmation email containing your tracking information (where available).

You can use this tracking number to follow your parcel's journey directly with the courier.

Multiple Items

If your order contains multiple products, they may be shipped separately.

This helps us dispatch products as quickly as possible and may result in separate deliveries with different tracking numbers.

Delivery Addresses

Please ensure your delivery address is entered correctly before placing your order.

Unfortunately, once production has started we may not be able to amend delivery details.

We cannot accept responsibility for parcels delayed or lost due to incorrect address information supplied during checkout.

Failed Deliveries

If a parcel is returned to us because:

  • the delivery address was incorrect,
  • delivery attempts were unsuccessful,
  • or the parcel was not collected,

additional shipping charges may apply before the order can be re-dispatched.

Lost Parcels

If you believe your parcel has been lost, please contact our customer support team.

We will investigate with the courier and, where a parcel is confirmed as lost in transit, arrange either:

  • a replacement order, or
  • a full refund.

Damaged Deliveries

If your order arrives damaged, please contact us within 7 days of delivery.

To help us resolve the issue quickly, please provide:

  • Your order number
  • Photographs of the damaged product
  • Photographs of the outer packaging
  • Photographs of the shipping label (where possible)

Once verified, we'll arrange a replacement or refund as quickly as possible.

Customs & Import Duties

For orders shipped outside the United Kingdom, customs duties, taxes or import fees may apply depending on your country's regulations.

These charges are the responsibility of the customer unless otherwise stated at checkout.

Need Help?

If you have any questions regarding your order or delivery, our customer support team is here to help.

Email: support@thewallartclub.com (replace with your preferred support email)

Please include your order number in any correspondence.